To begin the account closure process, please complete the form below.
Because Facetec securely stores Personal Health Information on your behalf, your subscription will remain active and billing will continue until your account is officially closed by our team.
Once your request is submitted, our team will review it and follow-up within 1–2 business days to complete the closure process.
What happens after I submit the account closure request?
Our team will review your request and reach out within 1–2 business days to confirm the next steps.
How long does the account closure process take?
The timeline depends on whether you require a copy of your charts.
If you request a data export: We will prepare your chart export within 1–2 business days and notify you once it’s ready. After you confirm that you have received and saved your data, we will proceed with closing your account.
If you do not require a data export: We can close your account upon confirmation.
What happens to my data once my account is closed?
When your account is closed, all data — including charts, photos, and records — is permanently deleted from our servers. This data is non-recoverable once removed, in accordance with privacy and security best practices.
When does billing stop?
Billing continues while your account remains active. Once the closure is complete, we will cancel your subscription and no further charges will be applied.
Because Facetec securely stores Personal Health Information on your behalf, your subscription will remain active and billing will continue until your account is officially closed by our team.
Once your request is submitted, our team will review it and follow up within 1–2 business days to complete the closure process.
